Last updated November 19, 2021

SHIPPING

Officedeck Technologies PvtLtd (“we” and “us”) is the operator of (https://www.pack8.in) (“Website”). By placing an order through this Website, you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

GENERAL 

Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at the time of purchase. In this instance, we will Fulfill the available products to you, and contact you about whether you would prefer to await restocking of the back ordered item or if you would prefer for us to process a refund.

 
SHIPPING COSTS

Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase.

This price will be the final price for shipping cost to the customer.

DELIVERY TERMS 

Transit Time Domestically

In general, domestic shipments are in transit for 2 – 7 days

Transit time Internationally

Generally, orders shipped internationally are in transit for 4 – 22 days. This varies greatly depending on the courier you have selected. We are able to offer a more specific estimate when you are choosing your courier at checkout.

DISPATCH TIME

Orders are usually dispatched within 2 business days of payment of order. Our warehouse operates on Monday-Saturday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

CHANGE OF DELIVERY ADDRESS

For change of delivery address requests, we are not able to change the address at any time after the order has been dispatched.

ITEMS OUT OF STOCK

If an item is out of stock, we will dispatch the in-stock items immediately and send the remaining items once they return to stock.

DELIVERY TIME EXCEEDED

 If the delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation and prioritize your package.

TRACKING NOTIFICATIONS

Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

PARCELS DAMAGED IN TRANSIT 

If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.

DUTIES & TAXES

Sales Tax 

Goods and Service tax has already been applied to the price of the goods as displayed on the website

Import Duties & Taxes 

Import duties and taxes for international shipments may be liable to be paid upon arrival in destination country. This varies by country, and Officedeck Technologies Pvt Ltd encourage you to be aware of these potential costs before placing an order with us.

If you refuse to to pay duties and taxes upon arrival at your destination Country, the goods will be returned to Officedeck Technologies Pvt Ltd at the Customers expense, and the customer will receive a refund for the value of goods paid, minus the cost of the return shipping. 

The cost of the initial shipping will not be refunded.

CANCELLATIONS

If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.

INSURANCE

Parcels are insured for loss and damage up to the value as stated by the courier.

PROCESS FOR PARCEL DAMAGED IN-TRANSIT

We will process a refund or replacement as soon as the courier has completed their investigation into the claim.

PROCESS FOR PARCEL LOST IN-TRANSIT

 We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.

RETURNS

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for an exchange only. Please see below for more information on our return policy.

All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at reach@pack8.in to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and Proof of purchase and the item, and mail your return to the following address:

Officedeck Technologies Pvt Ltd
Attn: Returns
RMA #
Godown- 5, Bldg No. 504/2, 60/1,
Karwar Spring Compound,
Mumbai-Pune Highway Near Hotel Nisarg,  
Village Deravali, Taluka – Panvel,  
District Raigad, Maharashtra 410221  
India  

Return shipping charges will be paid or reimbursed by us. 

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your exchange. Please allow at least fourteen (14) days from the receipt of your item to process your exchange. We will notify you by email when your return has been processed.

EXCEPTIONS    

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange. 

Please Note      

• Sale items are FINAL SALE and cannot be returned.     

QUESTIONS

If you have any questions concerning our return policy, please contact us at: 

reach@pack8.in